Executive Summary
BeCloud partnered with an HealthCare client to modernize remote desktop access by replacing traditional VPN-based connectivity with a secure, scalable virtual desktop platform on Amazon Web Services (AWS), improving security, simplifying administration, and enhancing the user experience.
EC2
S3
DCV
Cognito
DynamoDB
EventBridge
Impact
- Eliminated dependency on traditional VPN-based desktop access
- Improved user experience through browser-based authentication
- Reduced administrative effort associated with desktop credential management
- Enabled secure access to dedicated virtual desktop environments
- Provided persistent cloud-backed storage
- Improved platform reliability through automated recovery processes
- Reduced infrastructure management overhead
- Improved overall security posture through centralized identity controls
Key Services
- Secure Virtual Desktop Architecture
- Identity and Access Management
- Remote Workforce Enablement
- Cloud Infrastructure Modernization
- Persistent User Storage Design
- Security and Governance Controls
- Infrastructure Automation
- Operational Monitoring and Support
- Managed Cloud Services
Industry
- Professional Services
Key Technologies
- NICE DCV
- Amazon EC2
- Amazon Cognito
- Amazon S3
- AWS Lambda
- Amazon DynamoDB
- Amazon API Gateway
- Amazon VPC
- Terraform
The Challenge: Moving Beyond Traditional Remote Access Models
The organization needed a secure and reliable way to provide remote desktop access for employees and contractors working from different locations. Historically, many remote access environments rely on a combination of VPN connectivity, desktop credentials, local storage, and manual administration. While functional, these environments often become increasingly difficult to manage as organizations grow and security requirements evolve. Administrators frequently spend time provisioning users, managing access requests, maintaining credentials, troubleshooting connectivity issues, and supporting desktop environments. At the same time, users may encounter multiple authentication steps before reaching the resources they need to perform their work.The organization wanted to simplify this experience while maintaining strong security controls.
Beyond access management, the organization also needed a better approach to user storage. As users accumulated files over time, managing local storage growth became a concern. The organization wanted a solution that would support long-term growth without requiring frequent storage expansion projects. Security was another major consideration. Leadership wanted stronger control over how users accessed the environment and greater visibility into how the platform was being utilized. Finally, the solution needed to be reliable and easy to operate. Administrative teams wanted to minimize manual intervention, reduce operational complexity, and ensure users could quickly regain access following maintenance events or system restarts.
BeCloud was tasked with designing a solution that balanced security, usability, scalability, and operational simplicity.
Beyond access management, the organization also needed a better approach to user storage. As users accumulated files over time, managing local storage growth became a concern. The organization wanted a solution that would support long-term growth without requiring frequent storage expansion projects. Security was another major consideration. Leadership wanted stronger control over how users accessed the environment and greater visibility into how the platform was being utilized. Finally, the solution needed to be reliable and easy to operate. Administrative teams wanted to minimize manual intervention, reduce operational complexity, and ensure users could quickly regain access following maintenance events or system restarts.
BeCloud was tasked with designing a solution that balanced security, usability, scalability, and operational simplicity.
BeCloud designed and deployed a secure virtual desktop platform hosted on AWS that provides users with dedicated desktop environments accessible through a web browser. The solution leverages centralized identity services to streamline user authentication while maintaining strong access controls. Users are able to securely access their assigned desktop environment through a simplified sign-in experience without relying on traditional VPN connectivity.
Each user is provided with a dedicated virtual workspace that offers a consistent environment and persistent access to their files and applications. By creating a predictable user experience, the organization can provide better support while improving accountability and operational consistency. To address long-term storage requirements, user data is backed by scalable cloud storage services. This approach reduces dependency on local server storage while providing flexibility as storage requirements evolve.
The platform was also designed with operational resilience in mind. Automated management capabilities help ensure desktop environments remain available and recover quickly following maintenance activities or system restarts. In addition, security controls were implemented to govern how users interact with internet resources from within the desktop environment. These controls help reduce risk while supporting organizational security policies.
The result is a modern virtual workspace platform that combines security, accessibility, and operational efficiency.
Each user is provided with a dedicated virtual workspace that offers a consistent environment and persistent access to their files and applications. By creating a predictable user experience, the organization can provide better support while improving accountability and operational consistency. To address long-term storage requirements, user data is backed by scalable cloud storage services. This approach reduces dependency on local server storage while providing flexibility as storage requirements evolve.
The platform was also designed with operational resilience in mind. Automated management capabilities help ensure desktop environments remain available and recover quickly following maintenance activities or system restarts. In addition, security controls were implemented to govern how users interact with internet resources from within the desktop environment. These controls help reduce risk while supporting organizational security policies.
The result is a modern virtual workspace platform that combines security, accessibility, and operational efficiency.
The Solution: Secure Browser-Based Virtual Workspaces on AWS
Strengthening
Security, Productivity, and Operational Efficiency
The new environment has delivered benefits across multiple areas of the organization. From a user perspective, access is simpler and more intuitive. Users can securely access their workspace through a browser-based experience without the complexity often associated with traditional remote access environments.
For administrators, the platform significantly reduces the effort required to manage user access and maintain desktop environments. Centralized identity controls, automated operational processes, and cloud-based infrastructure help streamline day-to-day management activities. The platform also improves data durability and storage flexibility by separating user data from underlying desktop infrastructure. This creates a more resilient environment while reducing storage management concerns.
Security improvements have been equally important. By centralizing authentication, strengthening access controls, and implementing additional governance measures, the organization has improved its overall security posture while maintaining a positive user experience.
The organization now operates a secure remote workspace platform that supports productivity while aligning with modern cloud security practices.
For administrators, the platform significantly reduces the effort required to manage user access and maintain desktop environments. Centralized identity controls, automated operational processes, and cloud-based infrastructure help streamline day-to-day management activities. The platform also improves data durability and storage flexibility by separating user data from underlying desktop infrastructure. This creates a more resilient environment while reducing storage management concerns.
Security improvements have been equally important. By centralizing authentication, strengthening access controls, and implementing additional governance measures, the organization has improved its overall security posture while maintaining a positive user experience.
The organization now operates a secure remote workspace platform that supports productivity while aligning with modern cloud security practices.
The platform was intentionally designed to support future expansion. As business requirements evolve, additional users can be onboarded using the same secure access model. Storage resources can continue to grow alongside user needs without requiring significant architectural changes.
The cloud-based design also positions the organization to adopt additional capabilities over time, including enhanced reporting, expanded monitoring, workflow automation, and deeper integration with enterprise identity platforms. By investing in a modern cloud-hosted virtual desktop environment, the organization has established a technology foundation capable of supporting future workforce requirements while reducing operational complexity.
The cloud-based design also positions the organization to adopt additional capabilities over time, including enhanced reporting, expanded monitoring, workflow automation, and deeper integration with enterprise identity platforms. By investing in a modern cloud-hosted virtual desktop environment, the organization has established a technology foundation capable of supporting future workforce requirements while reducing operational complexity.
A Scalable Foundation for Future Workforce Growth
Ongoing Managed Services & Operational Excellence
Following deployment, BeCloud continues to provide operational support and guidance to help ensure the environment remains secure, reliable, and optimized.
Our managed services engagement includes infrastructure monitoring, security reviews, performance optimization, operational best-practice recommendations, and ongoing platform support.
By combining proactive management with continuous improvement, BeCloud helps the organization maximize the value of its cloud investment while ensuring the virtual desktop platform continues to support business objectives as requirements evolve.
Through this partnership, the organization now benefits from a secure, scalable, and modern remote workspace environment built to support long-term growth.
Our managed services engagement includes infrastructure monitoring, security reviews, performance optimization, operational best-practice recommendations, and ongoing platform support.
By combining proactive management with continuous improvement, BeCloud helps the organization maximize the value of its cloud investment while ensuring the virtual desktop platform continues to support business objectives as requirements evolve.
Through this partnership, the organization now benefits from a secure, scalable, and modern remote workspace environment built to support long-term growth.