Aligning IT Structure with Business Goals
A Comprehensive Guide to Tools and Workload Tracking for Success in 2024


In the dynamic landscape of modern business, the alignment of IT departments with broader company objectives is crucial. This alignment is not merely a technical challenge but a strategic imperative central to organizational success. Imagine a scenario where your IT infrastructure and business strategies work in perfect harmony, propelling your organization toward growth and efficiency. This guide is designed to transform that vision into reality, offering a comprehensive roadmap to bridge the gap between IT operations and business outcomes using advanced technical solutions and an effective tracking system.

Understanding the Disconnect Between IT and Business Goals 

Typically, IT departments are seen as separate entities within organizations, focused on technical functionalities rather than how these functionalities support the company's broader goals. This isolation can lead to misaligned objectives, where IT initiatives are not necessarily in sync with business growth or customer satisfaction. It’s akin to trying to navigate a ship without considering the direction of the wind or the destination. For a course correction, IT leaders must deeply understand and integrate business strategies and objectives. Technology should be viewed as an enabler and catalyst for business success, rather than just a support function. Reinforcing this perspective, Werner Vogels, CTO of AWS, in his latest re:Invent talk, addressed this very challenge. He urged architects to design resilient and cost-aware architectures, emphasizing the importance of aligning technological designs with not only the immediate functional requirements but also the broader economic and strategic goals of the organization. This approach is a testament to the evolving role of IT in driving business efficiency and success, marking a shift from traditional operational roles to more strategic, value-driven responsibilities.

Revolutionizing Communication with Collaboration Platforms 

Enter the realm of advanced collaboration platforms like Slack, Microsoft Teams, and Asana. These tools are more than just mediums for communication; they are enablers of transparency and collaborative efficiency. At BeCloud, we are actively exploring ways to enhance our operational efficiency by integrating our systems. Utilizing webhooks, we aim to provide our support staff with real-time information, enabling quicker and more proactive responses to events. Imagine a digital workspace where tasks, updates, and discussions are perfectly aligned with your business priorities. These platforms, coupled with our innovative integration strategies, facilitate this alignment by breaking down barriers, fostering open lines of communication, and ensuring everyone, from executives to frontline IT staff, is on the same strategic page. This approach is not just about streamlining communication; it's about transforming how we operate and react in real-time, ensuring that every team member is equipped with the most current information and tools to support our overarching business goals.

The Strategic Role of Project Management Software

At BeCloud, we have taken a strategic step towards unifying our operational framework by integrating multiple software functions into one comprehensive component called Odoo. Odoo serves as a central hub, streamlining our processes across support ticket management, customer relationship management (CRM), and even quotation systems. This integration mirrors the transformative role of project management software such as Jira, Trello, and, which have evolved beyond simple organizational tools to become strategic assets for companies.

Just as we use Odoo to align various business functions within a single system, these project management platforms enable a company to intricately map every project against its business objectives. They facilitate consistent monitoring of progress and proactive identification and resolution of potential issues. In a similar vein, Odoo, at BeCloud, allows us to maintain a clear view of our operations and their alignment with our company's vision, ensuring that every initiative we undertake contributes effectively to our broader business objectives.

Harnessing Business Intelligence Tools for Data-Driven Decisions 

As we delve deeper into the realm of effective collaboration and data utilization at BeCloud, our focus extends beyond the traditional scope of IT metrics. We are actively exploring innovative ways to integrate Amazon QuickSight with Odoo's robust business metrics system. This strategic combination aims to track and monitor our goal progress throughout the year comprehensively.

In this context, the importance of Business Intelligence (BI) tools like Power BI, Tableau, and Amazon QuickSight becomes even more pronounced. These tools are not just about data analysis; they are about unlocking actionable insights that can significantly impact key performance indicators, such as revenue growth and customer satisfaction. By integrating Amazon QuickSight with Odoo, we at BeCloud are creating a synergy that allows us to seamlessly blend IT and business metrics. This approach provides a holistic view of our operations, directly aligning with our business objectives.

Configuration Management Databases: Orchestrating IT Information 

At BeCloud, configuration management databases form the backbone of our approach to managing client IT environments proactively. Our consultants first work closely with customers to discover and map their complete infrastructure and application landscape within a CMDB. This inventory serves as a continually updated system of record documenting critical configuration details, relationships, and dependencies. With this single source of truth, BeCloud can identify underutilized or outdated resources for optimization. We can also detect vulnerabilities and risk areas in the infrastructure to address preemptively.

Ongoing automation and integrations keep the CMDB current as changes occur. This allows BeCloud to model the impact of proposed changes and avoid unexpected outages. Our experts also leverage the CMDB’s visualization capabilities to provide customers with dashboards and topology maps. These offer visibility into their assets and service connections. Furthermore, we enrich the CMDB with operational data like incidents, changes, releases etc. This empowers us to perform in-depth analytics for trends and root cause identification. By leveraging CMDBs as a dynamic knowledge base and decision support system, BeCloud takes a proactive approach to managing customer environments.


Transforming your IT department from a cost center to a strategic partner in your business's narrative of success is an attainable goal. It necessitates a paradigm shift in perspective, an embrace of collaborative and analytical tools, and a steadfast commitment to continuous alignment and optimization. By adhering to the strategies outlined in this guide, you can ensure that your IT initiatives resonate with your business objectives, steering your company toward a future characterized by growth and success.

James Phipps 2 January, 2024
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