Proactive IT Support
Premium customer services for Cloud and On-premises networks is included in our Managed Services Contracts
of surveyed consumers said that customer service was one of the key factors helping them decide whether to buy or not from a company (Zendesk, 2019)
of respondents say that customer service is important for brand loyalty(Microsoft Dynamics 365, 2019)
of consumers say that the most frustrating thing about customer support is automated telephone systems that make it hard to reach a human agent (Zendesk, 2019)
of buyers will pay more for products and services from a company with a strong record of good customer service (HubSpot, 2019)
We seek to surpass our clients' demands and amaze them with our service
Due to modern technological advances your company demands a lot of IT maintenance which, if not addressed, can cost your business unnecessary downtime, issues and expense. Managed IT Support Services help you avoid mounting IT maintenance costs keeping you from passing these costs onto your customers. This gives your business competitive advantages.
If keeping an entire IT support department in your office is not an option then BeCloud Managed IT is.
BeCloud Key Differentiators
We listen and encourage customer feedbackWe value customer feed back 100% of the time. We communicate with our customers based on their individual preferences via email, phone, web, text or coming soon mobile app.
We provide efficient IT supportIn 2021, 99% of our help desk tickets had positive reviews. We went back and fixed the one-percent that had negative reviews. We fix most issues remotely before they can cause a service outage event.
We are Nationally Recognized for our leadership in IT Services100% of our current customers when asked have provided great reviews. Several of our current customers have referred us to other businesses even without solicitation.
Benefits of Attentive IT Specialists
Cost and Time Savings
Our experienced engineers take pride in lowering your IT costs while at the same time introducing time saving technologies with responsive support.
We listen to our customers goals and business objectives. We then recommend and support modern technologies that can help them reach those goals faster.
We have been in business for over a decade. We can utilize those experiences to support a wide range of technologies from Linux, Windows, Cloud and everything between.
When you want results instead of excuses
BeCloud's support personnel seek to solve issues quickly and with little fanfare. But, we are not afraid to wow customers by creatively meeting their needs in ways that go above and beyond.
One example is our maintenance schedules. Many times our engineers and technicians will schedule upgrades and maintenance routines after hours or over the weekend at no extra charge to prevent impacting normal business operations.
We learn what applications and services are critical to your operations. We put in automated checks to catch issues before your employees are scheduled to come into work. Those checks allow us to resolve most issues before they can ruin a good start to your day.
We excel in customer service because we truly care about our customers.
Great Customer Service
Excellent phone support
Friendly and prompt phone support from help desk personnel headquartered out of Jackson, MS. There job is to ensure you get the right resolution to your issue even if it has to be escalated to Level II or III engineers.
Our entire team records customer interactions, software, and hardware particulars in our databases. This data is periodically reviewed to see what can be done to enhance customer experience and proactively resolve common issues.
Excellent follow up
Your support request and feedback will be followed up on. We appreciate your business and earn customer continued trust by keeping our promises, focusing on great relationships and listening to our customers.
Accurate solutions to real IT issues
Solve the real problems
Our goal is to enable our customers to have one request for support instead of a time consuming and frustrating back and forth. We utilize customer data including customer ticket histories to find solutions that will resolve the root cause of support calls.
We understand that customers want assistance by knowledgeable technicians without long phone queues and automated phone directories that transfer your calls incorrectly. Our human manned help desk located in Jackson, MS is armed with the tools to get your issues resolved efficiently most times remotely and under a hour.